Terms of Service

Last updated: May 7, 2026

These terms may be updated at any time without prior notice.

1. Acceptance of Terms

By accessing or using WaiAN ("the Service"), operated by Wander, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

WaiAN is an AI-powered travel concierge dedicated exclusively to Bali tourism. Users may plan trips through a conversational chat interface. The AI generates structured itineraries with real location data sourced from Google APIs.

Scope limitation: WaiAN strictly covers Bali tourism. The AI will decline requests unrelated to Bali travel or tourism.

3. Eligibility

You must be at least 13 years old to use WaiAN. By creating an account, you confirm that you meet this requirement.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. Notify us immediately at wahyu@wsrajasa.com if you suspect unauthorized access.

5. Subscription Plans & Usage Limits

WaiAN offers the following subscription plans, each with defined monthly limits:

  • Free: 15 AI replies per month, 3 itineraries per month. No charge.
  • Starter: 60 AI replies per month, 10 itineraries per month. $5/mo or $42/year.
  • Voyager: 250 AI replies per month, 50 itineraries per month. $25/mo or $210/year.
  • Wandering: 500 AI replies per month, 200 itineraries per month. $50/mo or $420/year.

Monthly reset: usage counters reset on the 1st of each calendar month. Unused allowances do not carry over.

Extra credits: users may purchase additional AI reply credits or itinerary credits that are not subject to monthly reset and do not expire. Credits are consumed after the monthly allowance is exhausted.

Rate limiting: to prevent abuse, each account is limited to 20 AI requests per minute regardless of plan.

6. Payments & Refund Policy

All subscription fees and credit purchases are charged in USD. Prices are listed excluding applicable taxes.

No refunds: due to the digital and immediate nature of the Service, all purchases (subscription fees and extra credits) are final and non-refundable, except where required by applicable law.

Pricing changes: we reserve the right to change subscription prices at any time. For active paid subscriptions, price changes will take effect at the next billing cycle with at least 30 days notice. For free users, pricing changes may take effect immediately without notice.

7. AI Disclaimer & Accuracy

WaiAN's itineraries and recommendations are generated by artificial intelligence. While we strive for accuracy, AI-generated content may contain errors, outdated information, or hallucinations.

You are solely responsible for verifying any information (including opening hours, prices, addresses, and availability) before making bookings or travel decisions. Wander is not liable for any loss, damage, or inconvenience arising from reliance on AI-generated content.

8. Prohibited Use

You agree not to:

  • Use the Service for any unlawful purpose.
  • Attempt to circumvent usage limits or rate limiting.
  • Use automated scripts or bots to interact with the AI.
  • Attempt to manipulate the AI's persona or bypass its content guardrails (prompt injection).
  • Share account credentials with others.
  • Resell or redistribute AI-generated content without attribution.

9. Intellectual Property

The WaiAN platform, branding, and underlying code are owned by Wander. Itineraries you generate are yours to use for personal travel planning. You may not claim ownership of the AI model, platform, or its outputs as your own product.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or abuse of the Service. You may delete your account at any time from your profile settings.

11. Limitation of Liability

To the maximum extent permitted by law, Wander shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

12. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved in the courts of Indonesia.

13. Changes to These Terms

We may update these Terms at any time without prior notice. Continued use of WaiANafter changes constitutes your acceptance of the updated Terms. The "Last updated" date at the top reflects when changes were last made.

14. Contact

For questions about these Terms, contact us at wahyu@wsrajasa.com.